Repair work Devialet Shop in Oberpollinger (Munich)
After the store was severely damaged by significant water damage, the restoration was delayed due to the uncertain situation surrounding the ongoing insolvency proceedings of the Galeria Karstadt Group, which also owns the Oberpollinger store in Munich.
But when CWC Solutions finally took over the project, the company’s true strength became apparent: the store was completely rebuilt in less than 14 days. This use case impressively demonstrates how CWC Solutions not only restored the store but also redesigned and improved it in many ways to ensure Devialet could once again welcome its numerous customers in all its glory as quickly as possible and offer a unique shopping experience. CWC Solutions’ swift and effective restoration work sends a strong signal of its expertise and innovative strength in the retail sector.
Challenge and Background
The Devialet Outlet Store, known for its high-quality audio products, faced a daunting challenge: modernizing its physical retail space while maintaining its brand identity. This already ambitious plan was further complicated by significant water damage. In early 2023, water leaked from the top floor into the store, causing extensive damage.
The consequences of the water damage were severe:
- Damaged furniture: Many pieces of furniture were rendered unusable.
- Damaged goods: The water damage ruined products that were ready for sale and resulted in a significant financial loss.
- Chemical reactions on the hardwood floor: Chemical reactions occurred at the point where the water leaked out, causing significant damage to the hardwood floor.
- Damaged store fixtures: Key elements of the store's visual presentation were destroyed.
The source of the water damage was quickly identified. A burst pipe in the kitchen directly above the Devialet shop, caused by a long-undetected leak near the sinks, led to water slowly seeping into the shop. The damage was reported to the management of the Oberpollinger, where the shop is located. The restaurant on the 5th floor is operated by the parent company Galeria, which further complicated the handling of the claim.
As a result of the damage, the Devialet Shop was only able to operate on a limited basis for several months. This led to massive revenue losses estimated to be in the five- to six-figure range and caused significant damage to the Devialet brand’s reputation.
Solution
CWC Solutions took a comprehensive approach to this project and undertook the complete renovation of the Devialet store. Using dynamic and agile methods, CWC Solutions managed the entire project—from planning to execution—and focused on quickly and faithfully restoring the store in accordance with the Devialet store concept.
Key Features and Functions
- Complete clearance of the store: The entire store was completely cleared out to make room for the necessary repairs and subsequent restoration.
- Proper storage of interior furnishings and display items: All furnishings and display items were carefully stored and clearly labeled to ensure they can be accurately reinstalled.
- Removal of the stuck flooring: The damaged flooring was completely removed.
- New flooring: A new hardwood floor that closely resembles the old one was installed as a floating floor.
- Revision of the LED lighting concept: The LED lighting concept for the large visual display featuring the master graphic was revised, including the procurement of new, higher-quality LEDs.
- Reconstruction of the frame for the visual: The frame for the large visual has been restored.
- Painting: The entire store was repainted in solid white.
- Renovation of the interior and demonstration equipment: The interior and demonstration equipment were renovated, including the installation of electrical and network connections.
Coordination and Communication
CWC Solutions coordinated the various trades and ensured that all work was carried out smoothly and on schedule. Close communication with stakeholders was crucial to meeting all requirements and expectations. In addition, the project was documented through multimedia channels to ensure transparency and track progress.
Thanks to this comprehensive approach and precise implementation, the Devialet Store was not only restored but also optimized to provide customers with an enhanced shopping experience.
Conclusion
The rapid and comprehensive renovation of the Devialet Outlet Store by CWC Solutions is an impressive example of efficiency and innovation in the retail sector. Despite the challenges posed by water damage and the insolvency of the Galeria Karstadt Group, the store was fully restored and optimized in less than 14 days. Insights gained during the renovation have led to further exciting opportunities that will inspire future projects. This project clearly demonstrates how CWC Solutions uses precise project management and innovative approaches to create an outstanding shopping experience that meets the high expectations of modern customers.
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