PRIVACY POLICY

TheThe data controller is:

CWC Solutions LLC

Email: [email protected]

Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

  1. Access Data and Hosting

You can visit our website without providing any personal information. Each time you access a webpage, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred, and the requesting provider (access data), and documents the request. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offerings. This serves to safeguard our legitimate interests, which prevail following a balancing of interests, in the correct presentation of our offerings in accordance with Art. 6(1)(f) of the GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

1.1 Hosting

The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise specified in this Privacy Policy, all access data and all data collected via the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact information provided in this Privacy Policy. Our service providers are based in the United States. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses.

1.2 Content Delivery Network

To reduce loading times, we use a Content Delivery Network (CDN) for some of our services. With this service, content—such as large media files—is delivered via regionally distributed servers operated by external CDN providers. As a result, access data is processed on the providers’ servers. Our service providers act on our behalf within the scope of data processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact information provided in this Privacy Policy. Our service providers are based in the United States. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses.

  1. Data processing for contract fulfillment and to contact you

We collect personal data when you voluntarily provide it to us as part of your order or when you contact us (e.g., via the contact form or email). Required fields are marked as such, as we require this data in these cases to process the contract or to handle your inquiry, and without providing it, you cannot complete the order or submit your inquiry. The data collected is indicated in the respective input forms.
We use the data you provide to process the contract and handle your inquiries in accordance with Art. 6(1)(b) GDPR. Further information regarding the processing of your data, particularly regarding its transfer to our service providers for the purposes of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiration of any retention periods under tax and commercial law in accordance with Art. 6(1)(c) GDPR, unless you have expressly consented to further use of your data pursuant to Article 6(1)(a) of the GDPR or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this policy.

  1. Data processing for the purpose of order fulfillment

To fulfill the contract in accordance with Article 6(1)(b) of the GDPR, we share your data with the shipping provider responsible for delivery, to the extent necessary to deliver the goods you have ordered.

  1. Data processing for payment processing

We work with the following partners to process payments in our online store: technical service providers, financial institutions, and payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we will transfer the data necessary for processing the payment transaction to our technical service providers, who act on our behalf as data processors, or to the designated financial institutions or the selected payment service provider, to the extent necessary to process the payment. This is done for the purpose of fulfilling the contract in accordance with Article 6(1)(b) of the GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g., on their own website or through technical integration into the ordering process. In this regard, the privacy policy of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please contact us using the contact information provided in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

Where necessary, we provide our service providers with additional data, which they use—along with the data required to process the payment—in their capacity as our data processors for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, handling disputed payments, and supporting accounting). This serves, pursuant to Art. 6(1)(f) of the GDPR, to safeguard our legitimate interests—which prevail following a balancing of interests—in protecting ourselves against fraud and in ensuring efficient payment management.

  1. Advertising via email, mail, and telephone

5.1 Email Newsletter with Subscription

When you subscribe to our newsletter, we use the data required for this purpose or provided separately by you to send you our email newsletter on a regular basis based on your consent in accordance with Article 6(1)(a) of the GDPR.
You can unsubscribe from the newsletter at any time by either sending a message to the contact address provided in this privacy policy or by clicking the link provided for this purpose in the newsletter.

After you unsubscribe, we will remove your email address from our mailing list, unless you have expressly consented to the continued use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

5.2 Newsletter Distribution

The newsletter may also be sent by our service providers as part of data processing carried out on our behalf. If you have any questions about our service providers or the basis of our collaboration with them, please contact us using the contact information provided in this Privacy Policy.

5.3 Direct Mail and Your Right to Object

In addition, we reserve the right to use your first and last name as well as your mailing address for our own promotional purposes, e.g., to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests, which prevail following a balancing of interests, in contacting our customers for promotional purposes in accordance with Article 6(1)(f) of the GDPR. You may object to the storage and use of your data for these purposes at any time by sending a message to the contact address provided in this Privacy Policy.

5.4 Telemarketing

If you have given your consent for this purpose in accordance with Article 6(1)(a) of the GDPR, we will use the data required for this purpose or separately provided by you for our own marketing purposes, e.g., to inform you about interesting offers and our products. You may revoke your consent at any time either by sending a message to the contact information provided in this Privacy Policy or by providing verbal notice during any phone call. Upon revocation, we will delete your phone number, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.

  1. Cookies and Other Technologies

6.1 General Information

To make your visit to our website more enjoyable and to enable the use of certain features, we use various technologies on different pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).
We use technologies that are strictly necessary for the use of certain features of our website (e.g., the shopping cart feature). These technologies collect and process your IP address, the time of your visit, device and browser information, as well as information regarding your use of our website (e.g., information about the contents of your shopping cart). This is based on a balancing of interests, with our legitimate interest in optimizing the presentation of our website prevailing, in accordance with Article 6(1)(f) of the GDPR.

You can find the cookie settings for your browser at the following links:Microsoft Edge™/Safari™/Chrome™/Firefox™/Opera™Alternatively, you can also visit the following link: . If you do not accept cookies, the functionality of our website may be limited.

  1. Use of cookies and other technologies for web analytics and advertising purposes

To the extent that you have provided your consent pursuant to Article 6(1)(a) of the GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose has been fulfilled and we have ceased using the respective technology, the data collected in this context will be deleted. You may withdraw your consent at any time with future effect. Further information regarding your options for revocation can be found in the section “Cookies and Other Technologies.” Additional information, including the basis for our cooperation with the individual providers, can be found under the respective technologies. If you have any questions regarding the providers and the basis for our cooperation with them, please contact us using the contact information provided in this Privacy Policy.

 Other providers of web analytics and online marketing services

 Using AdRoll Retargeting for Online Marketing

Through our advertising partner AdRoll Advertising Ltd., Level 6, 1 Burlington Plaza, Burlington Road, Dublin 4, Ireland (“AdRoll”), we advertise this website in search results and on third-party websites. When you visit our website, a retargeting cookie is automatically set by AdRoll or its partners, which enables interest-based advertising using a pseudonymous cookie ID and based on the pages you have visited. Data processing is carried out on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. We determine the parameters of the respective advertising campaign. AdRoll is responsible for the specific implementation (e.g., deciding on the placement of individual ads). The data automatically collected by AdRoll (IP address, time of visit, device and browser information, and information regarding your use of our website) may be combined by AdRoll with information from other sources and transmitted to AdRoll’s advertising partners. In addition, it is generally transmitted to a server operated by NextRoll, Inc., 2300 Harrison St, Fl 2, San Francisco CA, 94110, USA, and stored there. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses.

 Using Amazon Services for Online Marketing

Through our advertising partnerAmazon Europe Core S.à.r.l., 5 Rue Plaetis, L-2338 Luxembourg (“Amazon”), we sell ad space to third-party advertisers on Amazon. These ads are displayed to you in various locations on this website. Using cookies, Amazon can track the progress of the respective order and, in particular, determine that you clicked on the respective ad and then ordered the product. For this purpose, data (IP address, time of visit, device and browser information, as well as information regarding your use of our website) is collected, transmitted to Amazon, and processed by Amazon. We have no influence over this data processing. Data processing is based on an agreement between joint controllers pursuant to Art. 26 GDPR. The information automatically collected by Amazon regarding your use of our website is generally transmitted to a server operated by Amazon, Inc., 410 Terry Ave. North, Seattle, WA 98109-5210, USA, and stored there. No adequacy decision has been issued by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses.

 Using Criteo for Online Marketing

Through our advertising partnerCriteo SA, 32 Rue Blanche, 75009 Paris, France (“Criteo”), we advertise this website in search results and on third-party websites. When you visit our website, a retargeting cookie is automatically set by Criteo or its partners, which enables interest-based advertising using a pseudonymous cookie ID and based on the pages you have visited. Data processing is carried out on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR. We determine the parameters of the respective advertising campaign. Criteo is responsible for the specific implementation (e.g., deciding on the placement of individual ads). The data automatically collected by Criteo (IP address, time of visit, device and browser information, and information about your use of our website) may be combined by Criteo with information from other sources and transmitted to Criteo’s advertising partners.

 Using AWIN for Online Marketing

Through our advertising partnerAWIN AG, Eichhornstraße 3, 10785 Berlin, Germany (“AWIN”), we sell ad space to third-party advertisers. These ads are displayed to you in various locations on this website. AWIN uses cookies to track the progress of each order and, in particular, to verify that you clicked on the relevant ad and subsequently ordered the product. For this purpose, data (IP address, time of visit, device and browser information, as well as information regarding your use of our website) is collected, transmitted to AWIN, and processed by AWIN. We have no influence over this data processing. The data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR.

  1. Social Media

 Our online presence on Facebook, Instagram, YouTube, LinkedIn, and Xing

If you have given your consent to the respective social media operator in accordance with Article 6(1)(a) of the GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presence on the social media platforms listed above, and usage profiles will be created using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact information, your rights in this regard, and settings to protect your privacy, please refer to the providers’ privacy policies linked below. If you still need assistance with this, please contact us.

Facebook is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). The information automatically collected by Facebook Ireland regarding your use of our online presence on Facebook is generally transmitted to a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses. Data processing in connection with a visit to a Facebook fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (information on Insights data) can be foundhere.

Instagram is a service provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”). The information automatically collected by Facebook Ireland regarding your use of our online presence on Instagram is generally transmitted to a server operated by Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses. Data processing in connection with a visit to an Instagram fan page is based on an agreement between joint controllers pursuant to Article 26 of the GDPR. Further information (information on Insights data) can be foundhere.

YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google regarding your use of our online presence on YouTube is generally transmitted to a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses.

LinkedIn is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn regarding your use of our online presence on LinkedIn is generally transmitted to and stored on a server operated by LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. There is no adequacy decision by the European Commission for the United States. Our cooperation is based on the European Commission’s Standard Data Protection Clauses.

Xing is a service provided by New Work SE, Dammtorstraße 30, 20354 Hamburg.

  1. How to Contact Us and Your Rights

As a data subject, you have the following rights:

  • pursuant to Article 15 of the GDPR, the right to request information about the personal data we process about you, to the extent specified therein;
  • pursuant to Article 16 of the GDPR, the right to request, without undue delay, the rectification of inaccurate personal data or the completion of your personal data stored by us;
  • pursuant to Article 17 of the GDPR, the right to request the erasure of your personal data stored by us, unless further processing
    • to exercise the right to freedom of expression and information;
    • to comply with a legal obligation;
    • for reasons of public interest or
    • is necessary for the assertion, exercise, or defense of legal claims;
  • pursuant to Article 18 of the GDPR, the right to request the restriction of the processing of your personal data, provided that
    • you dispute the accuracy of the data;
    • the processing is unlawful, but you object to its erasure;
    • we no longer need the data, but you need it to assert, exercise, or defend legal claims, or
    • you have objected to the processing pursuant to Article 21 of the GDPR;
  • pursuant to Article 20 of the GDPR, the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, or to request that it be transmitted to another controller;
  • In accordance with Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority in your usual place of residence, your place of work, or where our company is headquartered.

If you have any questions regarding the collection, processing, or use of your personal data, or if you wish to request information, correct, restrict, or delete data, or withdraw your consent or object to a specific use of your data, please contact us directly using the contact information provided in our Legal Notice.